Terms and Conditions
1. Ownership of the Site
Ownership of the Site:
This website, including all associated services, content, and software, is owned and operated by Woolly Wool. All rights, title, and interest in and to the site, including intellectual property rights, remain the exclusive property of Woolly Wool. By using this site, you agree that Woolly Wool holds the sole authority over its operation and content.
2. Copyright for the Material Offered on the Website and Store Pages
Copyright for the Material:
All content featured on the Woolly Wool website and store pages, including text, graphics, logos, images, product descriptions, and software, is protected by copyright laws and is the exclusive property of Woolly Wool. Reproduction, distribution, or use of this material without written permission from Woolly Wool is strictly prohibited.
3. Liabilities and Responsibilities of Your Business
Liabilities and Responsibilities:
Woolly Wool endeavours to provide accurate product descriptions and reliable services. However, we are not liable for any errors, omissions, or delays beyond our control, including but not limited to technical issues, third-party actions, or shipping delays. Woolly Wool’s liability is limited to the value of the purchased product, and we are not responsible for indirect or consequential damages.
4. Requirements for Using the Store
Requirements for Using the Store:
To use the Woolly Wool online store, Users are required to provide accurate and up-to-date information during the registration and checkout processes. Any fraudulent or illegal activities are strictly prohibited.
5. Notification Upon Modification of Terms
Modification of Terms:
Woolly Wool reserves the right to modify these Terms of Service at any time. Notifications of significant changes will be posted on the website and, when applicable, sent via email to registered users. Continued use of the site following any modifications signifies your acceptance of the revised terms.
6. Termination of Contract
Termination of Contract:
Either party may terminate this agreement. Woolly Wool may suspend or terminate access to the store for users who violate these terms, engage in fraudulent activity, or for other just cause. Upon termination, the user will lose access to their account and any associated services.
7. Contact Information
Contact Information:
For any questions, concerns, or further information about these terms, please contact us at:
Email: patternsbypaula@icloud.com
We strive to respond to all inquiries within 48 hours.
Shipping, Returns, and Payment Policy
1. Shipping Locations
We currently ship to the United Kingdom, excluding Northern Ireland. This policy is in place due to changes in the General Product Safety Regulations (GPSR) effective 13th December 2024. We will update our policy if these circumstances change.
2. Shipping Costs
Shipping costs are calculated at checkout and depend on the size and weight of your order.
- Standard Shipping: price depends on the size of your order and all orders are sent via royal mail and are tracked 24.each order will be sent on business days between Monday to saturday
3. Returns and Exchanges
We want you to love your purchase! If you are not completely satisfied, we offer the following:
- Returns: Items can be returned within 14 days of delivery, provided they are unused, undamaged, and in their original packaging. Return shipping costs are the responsibility of the customer unless the return is due to our error.
- Exchanges: Exchanges are available for items of equal value. Please contact us within 14 days of delivery to arrange an exchange.
- Custom Orders: Custom or personalized items are non-refundable unless faulty or damaged.
4. Damaged or Lost Packages
- Damages: If your item arrives damaged, please email us with photos of the damage within 7 days of receiving your order. We will replace the item or issue a refund as appropriate.
- Lost Packages: In the rare event your package is lost, we will liaise with the carrier to locate it. If it cannot be recovered, we will offer a replacement or refund.
5. Order Processing and Delivery Times
Orders are processed within business days. Delivery times may vary based on your location and selected shipping option:
- Standard Shipping: tracked 24 , Monday to Saturday business days.
6. Payment Options
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, etc.)
- PayPal
7. Payment Requirements and Instructions
Full payment is required at checkout. Orders will not be processed until payment has been received and confirmed. For custom orders, we may require a deposit or full prepayment. Details will be communicated during the ordering process.
8. Policy Updates
We will monitor the GPSR regulations and update this policy accordingly. Any changes to shipping availability or requirements will be announced on our website.
9. Contact Information
For questions or assistance regarding your order, please contact us:
Email: patternsbypaula@icloud.com
1. Damages and Issues
Damages and Issues:
At Woolly Wool, l take great care in packaging and shipping your orders. If you receive a damaged or defective item, please contact us immediately upon receipt. Provide a detailed description and photographs of the issue to help us resolve it quickly. I will assess the damage and arrange for a replacement or refund as necessary.
2. Exceptions for Non-Returnable Items or Items with Return Limitations
Exceptions for Non-Returnable Items:
Certain items are non-returnable due to their nature, including but not limited to custom orders, clearance items, and gift cards. Additionally, items must be returned in their original condition. Woolly Wool reserves the right to refuse returns that do not meet these criteria. All customers are responsibility for any returned items.
3. Exchanges and Refunds
Exchanges and Refunds:
l offer exchanges for items that are defective or damaged. If you would prefer a refund, please request it within 30 days of receiving your order. All returns must include the original receipt and be in unused condition. Refunds will be processed to the original payment method once the item is received and inspected.
4. Contact Information
Contact Information:
For assistance with returns, exchanges, or any other inquiries, you can reach us at:
Email: patternsbypaula@icloud.com
We’re here to help and will respond to your queries as swiftly as possible.
1. Products You Sell
Products You Sell:
At Woolly Wool, we offer a diverse range of high-quality wool products, from vibrant acrylic yarns perfect for beginners to luxurious natural fibres for advanced crafters. Our collection includes various weights, colours, and textures, ensuring that every project finds its perfect match. In addition, we provide knitting and crochet accessories to complement your crafting needs.
2. Company’s Mission or Values
Company’s Mission or Values:
Woolly Wool’s mission is to inspire creativity and warmth through the highest quality fibres. We are committed to sustainability, ethical sourcing, and supporting local communities. Our core values revolve around creativity, quality, and community, ensuring that every product you purchase supports these principles.
3. Your Company and Its Founders
Your Company and Its Founders:
Woolly Wool was founded by passionate crafters who wanted to bring a personal touch to the world of yarn. With years of experience in knitting, crochet, and textile design, our founders combined their love for the craft with a commitment to providing high-quality materials for fellow enthusiasts around the world.
4. Why Your Product or Service Is Different from Others
Why Your Product or Service Is Different:
What sets Woolly Wool apart is our dedication to offering both premium natural fibres and affordable synthetic options, catering to all skill levels and budgets. We pride ourselves on curating unique yarn blends, vibrant colours, and textures that you won’t find elsewhere, paired with exceptional customer service to make your crafting journey seamless and enjoyable.
